General Questions

What is a Zodist subscription box?

A Zodist box is a box of curated e-liquids that are used to vape in personal vaporizers. These e-liquids are meant only for use in these vaporizers and not in any other way. A Zodist box that is delivered to your house will contain your choice of 30, 45, 60, 75 or 90 of e-liquid. We gather the best e-liquids from all over the U.S. and select only the best to include in your personally curated box every month. We can promise that almost no two boxes will ever be the same. We aren’t incentivized by moving inventory like most retailers, but rather delivering an awesome product to you that we are sure you will love.

How do I get my personalized Zodist box?

You can click here to get started on your profile quiz! We do a little bit of magic and calculate your flavor profile. Then you simply add your address and form of payment, and then your box will be on its way to your doorstep!

What juices will I get in my box?

All of the juices included in your box have gone through rigorous testing by our team members to ensure the e-juices meet our premium standard, including quality control, consistency, and good standing with our community. You can see a list of all of our vendors here!

What is the PG/VG blend of juices that Zodist offers?

Most of our juices are a high VG blend. The PG/VG ratios average range are 30/70 or higher. The lowest ratio we carry are 50/50.

May I request for all 15 mL bottles?

Unfortunately, not all of our premium vendors offer 15 mL’s. There are a few vendors we do select to carry only offer their juices in 30 mL’s bottles. If you would like to only receive 15 mL’s, we can absolutely try to accommodate for that when possible. If you could add that to your flavor profile with your account, we can ensure that the curator will review your request and accommodate the best we can!

How do know what nicotine level to choose?

Currently, we offer 0, 3, 6, and 12 mg nicotine levels.
0mg Nicotine means that there is no nicotine in your E-Liquid mixture. 

3mg Nicotine a new level of nicotine and is the lightest level offered. For people who wish to enjoy the smallest possible nicotine level while still enjoying a full flavor of the e-juices. **Not all vendors have this tier in their flavor line. If selected, please indicate an alternative if 3mg is unavailable** 

6mg Nicotine is most common tier. It is often described as smoking light cigarettes with some level of throat hit.

12mg Nicotine is a comfortable level for people who prefer nicotine, with medium level of throat hit. This level is also common for people who used to smoke light cigarettes.

How much is shipping? May I pay for my order to be expedited?

Shipping is free for orders over $35.00. You may pay for shipping if you wish for your order to be expedited. If we are unable to fulfill an expedited order due to the lack of inventory, we will contact you to let you know of the delays.

When will my order be shipped?

Packages will be shipped via USPS within 2-5 business days of your billing date. We ship out subscription boxes at least three times a week, depending the volume of juices we are receiving from our vendors. We reserve the right to delay the shipping of an order if items are listed out of stock and on back order. As a courtesy, we will notify you to let you know of the circumstances.

When should I expect to be billed again for my subscription?

You will be billed again for your subscription on the date that you originally signed up with. So if you ordered on the 17th of this month, your second bill date will be on the 17th next month.

Does Zodist offer a tracking number for my order?

Yup! As soon as your order begins its journey to your doorstep, you should receive an email confirmation with your tracking number.

Does Zodist ship to Military base?

Indeed, we do! We are more than happy to curate and send out a box to those who are serving for our country!

Does Zodist ship outside of the United States?

We currently ship to Canada, Australia, France, Russia, and Great Britain. If your location is not listed, please let us know. You may send an email to hello@zodist.com. Please be aware that we may not be familiar with all international laws. If you are currently receiving e-juices from the United States, then there is a strong likelihood that we can ship there as well. We cannot accept responsibilities for foreign government entities who may seize and hold packages.

What if I made a mistake in my order or shipping address?

You can view your account information and correct the changes. If you run into any error, please contact us at hello@zodist.com. Please do note that if you change your address after the ship date, it may be difficult for us to change the address, but we will do everything we can to make sure your box is delivered safely to your home!

What is your policy on refunds?

You may cancel your subscription at any time. Simply visit your account settings and click on “cancel account.” If you have already paid for your account and your box has not shipped out yet, we automatically assume you want a one-time box. If this is not the case, and you would like a refund instead, please email us at hello@zodist.com

Once we’ve shipped out your box, we will cancel your order for the next month. Please contact us at hello@zodist.com using the same email you registered with.

What if I don't like the juices that Zodist sends me?

We work really hard to avoid this so it is important that your flavor profile is filled out thoroughly. Our Flavor Profile Survey is created to help us curate for you. But if we send you a juice outside your Flavor Profile tastes or wrong nicotine level, we are happy to send you a new one free of charge. Please inquire here or email hello@zodist.com.

What is your return policy?

Due to health and sanitary reasons, we cannot accept open bottles of e-juices or used starter kits. Shipping and handling fees may be applicable if you wish to return an unopened item within 7 days. Please contact hello@zodist.com to initiate the process.

Does Zodist only offer subscription boxes?

Nope! You can head over to the Zodist Shop to see all the juices we have available at this time. We also offer promotions on Facebook pretty often. If you Like us here, then we can keep you updated on when those promotions are happening!

How can I inquire about Career Opportunities at Zodist?

Please send your resume and a quick blurb on how you think you can make an impact at Zodist, email hello@zodist.com.

How do I get help or support?

Please leave us a message here or send us an email us at hello@zodist.com. We’d love to hear from you!

How can I be notified about new features?

Please follow Zodist on Twitter (@hellozodist) or like us on Facebook for updates on new features.