General Questions

What is a Zodist subscription box?

A Zodist box is a box of curated e-liquids that are used to vape in personal vaporizers. These e-liquids are meant only for use in these vaporizers and not in any other way. A Zodist box that is delivered to your house will contain your choice of 30, 45, 60, 90 or 120 mL of e-liquid. We gather the best e-liquids from all over the U.S. and select only the best to include in your personally curated box every month. We can promise that almost no two boxes will ever be the same. We aren’t incentivized by moving inventory like most retailers, but rather delivering an awesome product to you that we are sure you will love.

How much does a Zodist subscription box cost?

We currently have 5 different tiers of boxes, each containing 15 mL bottles and/or 30mL bottles. All of these orders include sales tax and shipping.

–       The $79.99 box contains at least 120 mL of e-juice with 2 x 30 mL bottles and 4 x 15 mL bottles.

–       The $59.99 box contains at least 90 mL of e-juice with 1 x 30 mL bottle and 4 x 15 mL bottles.

–       The $39.99 box contains at least 60 mL of e-liquids with either 4 x 15 mL bottles or 2 x 15 mL bottle and 1 x 30 mL bottle.

–       The $29.99 box contains at least 45 mL of e-liquids with 3 x 15 mL bottles

–       The $23.99 box contains at least 30 mL of e-liquids with 2 x 15 mL bottles

How do I get my personalized Zodist box?

You can click here to get started on your profile quiz! We do a little bit of magic and calculate your flavor profile. Then you simply add your address and form of payment, and then your box will be on its way to your doorstep!

What if I only want a one-time box?

If you would like to receive a one-time box to try out our services, simply sign up for a subscription and then cancel your account after we’ve shipped out your first box. To do this, visit your account settings and click on “cancel account.” We automatically assume that cancellations without a request for a refund means that you just want one box and one box only!

Does Zodist only offer subscription boxes?

Nope! You can head over to the Zodist Shop to see all the juices we have available at this time. We also offer promotions on Facebook pretty often. If you Like us here, then we can keep you updated on when those promotions are happening!

What juices will I get in my box?

All of the juices included in your box have gone through rigorous testing by our team to ensure that they perform and deliver to a high standard, including quality control, consistency, and good standing with our community. You can see a list of all of our vendors here!

What is the PG/VG blend of juices that Zodist offers?

Generally, most of our juices are a 50/50 PG/VG blend, while others are a bit higher. We will carry higher VG juices as we acquire new partners.

When will my order be shipped?

Your order will ship within 7 days of your billing date. We ship out subscription boxes and Zodist Shop orders every Monday.

When should I expect to be billed again for my subscription?

You will be billed again for your subscription on the date that you originally signed up with. So if you ordered on the 17th of this month, your second bill date will be on the 17th next month.

Does Zodist offer a tracking number for my order?

Yup! As soon as your order begins its journey to your doorstep, you should receive an email confirmation with your tracking number.

What if I made a mistake in my order or shipping address?

You can view your account information and correct the changes. If you run into any error, please contact us at hello@zodist.com. Please do note that if you change your address after the ship date, it may be difficult for us to change the address, but we will do everything we can to make sure your box is delivered safely to your home!

What is your policy on refunds?

You may cancel your subscription at any time. Simply visit your account settings and click on “cancel account.” If you have already paid for your account and your box has not shipped out yet, we automatically assume you want a one-time box. If this is not the case, and you would like a refund instead, please email us at hello@zodist.com

Once we’ve shipped out your box, we will cancel your order for the next month. Please contact us at hello@zodist.com using the same email you registered with.

What if I don't like the juices that Zodist sends me?

We work really hard to avoid this. Our Flavor Profile Survey usually eliminates this from occurring because we get a pretty good idea of what you like. But if we send you a juice outside your Flavor Profile tastes, we are happy to send you a new one free of charge. If this has happened, please let us know here or email hello@zodist.com.

Does Zodist ship outside of the United States?

We plan to ship internationally in the near future. Please let us know where you are located so we know there is demand in your area. Send an email to hello@zodist.com if you would like to be notified when we begin shipping to your country.

How do I get help or support?

Please leave us a message here or send us an email us at hello@zodist.com. We’d love to hear from you!

Are you hiring?

Please send your resume and a quick blurb on how you think you can make an impact at Zodist, email hello@zodist.com.

How can I be notified about new features?

Please follow Zodist on Twitter (@hellozodist) or like us on Facebook for updates on new features.